NAVIGATING DIFFICULT

CONVERSATIONS WORKSHOP

From Turmoil to Trust: Building a Culture of Clear,

Respectful Dialogue

About the Workshop

Miscommunication and unresolved tension can quietly impact morale, performance, and workplace culture. Navigating Difficult Conversations is a practical, skills-based workshop designed for both leaders and staff. Empowering your people to communicate with clarity, confidence, and care.

This workshop helps individuals at all levels handle high-stakes, emotionally charged, or uncomfortable conversations more effectively. Whether it’s giving feedback, raising concerns, keeping each other accountable, navigating team dynamics, or working through conflict. Participants will learn how to stay composed, foster psychological safety, and achieve productive outcomes.

Grounded in proven communication principles and enriched with real-world tools developed over 30+ years of leadership, training & HR experience, this workshop is ideal for organisations committed to stronger relationships, more resilient teams, and a culture of trust.

Key Topics and Activities:

  • Spot the 3 Signs of a Crucial Conversation
    Understand the key indicators that a conversation has become difficult— strong emotions, high stakes, and opposing views.

  • Recognise Communication Styles Under Stress

    Identify reactive patterns like silence (withdrawal, avoidance) or aggression (blame, control), and how they impact outcomes.

  • Create Safety in Conversations

    Learn how to build psychological safety—even in tense moments—so people stay in conversation instead of shutting down or escalating.

  • Follow a Proven 7-Step Framework

    Master a step-by-step process for navigating difficult conversations with clarity, empathy, and effectiveness—used successfully by leaders and teams across various sectors.

  • The Grief Stages & Timeline

    Understand the stages of grief and the personal journey it takes.

    3-Hour Workshop Extension

  • Harvard Trust Model

    to build and maintain trust in diverse teams

  • Understand the Nature of Conflict Escalation

    Explore why tension intensifies and how to spot early warning signs before things spiral.

  • Learn to Apply De-Escalation Techniques

    Learn practical, in-the-moment strategies to stay calm, regulate emotion, and bring conversations back to a respectful, productive space.

WHAT OTHERS HAVE TO SAY

I've been working with Christy for several years, and her coaching is truly comprehensive. She’s helped me achieve a better life-work balance, reduce stress, manage my workload, lead my team effectively, and juggle priorities with greater ease. But where Christy’s expertise truly shines is in leadership development. I highly recommend her to anyone looking to elevate their leadership skills and overall well-being."

Dionne Lee

CEO & Founder of The Xcellerate Group & A Woman Inspired

Christy’s combination of healing and coaching was exactly what I needed to help pull me out of the rut I was in. Christy is knowledgeable, experienced and – most importantly – authentic. She tailored her sessions to focus on exactly what I needed to work on. I have never felt more positive about reaching my potential.

Carmel Murphy

Christy is a marvel to me. An absolute embodiment of an empowered woman leader. Opening the doors to our awareness. I am so grateful for her message and her work. Its deep and its sticky and it hurts but its worth it. ❤

Christy, in her easy going, non-threatening and encouraging manner inspired me to take action to do the things I make excuses not to do. Her enthusiasm, passion and willingness to share personal examples and experiences is truly motivating and inspiring. Thank you Christy for making the time to present this workshop. Honestly, I wondered how I could sit still long enough on a Saturday morning to do this workshop, but the time flew by and I could’ve easily come back for another session.

Issy Swanson

THE BENEFITS TO YOUR TEAM

Stronger Team Communication and Engagement

Encourage open, honest dialogue that reduces misunderstandings and miscommunication.

Improved Conflict Navigation

Address issues early—before they escalate.

Greater Psychological Safety

Create a space where people feel safe to speak up.

Increased Trust and Respect among Team Members

Build deeper connect ion through clear , compassionate dialogue.

More Confident , Empowered Staff

Support people to speak with clarity and stay calm under pressure

Faster Issue Resolution

Move through friction more efficiently saving time and energy.

Better Client and Stakeholder Communication

Handle tough conversations with professionalism and care.

Heal their Work Relationships

Reduce tension & reactivity building stronger , supportive teams .

Stronger Workplace Culture

Boost ownership, accountability, and personal responsibility.

Positive Flow-On Effect s at Home

Use the same skills to improve personal relationships .

PLUS

BONUS CUSTOM RESOURCES

Custom materials to support your continued growth and success so that you can stay inspired, equipped and ready to handle new challenges long after the program is complete.

Christy Roberts - Founder Creating Change

Christy is a highly experienced Life, Results, and Leadership Coach, Speaker, and Educator with over 30 years in facilitation, HR, organisational, and leadership development. As the Global Trainer of Self Directed Healing Practitioners, President of The Compassionate Friends Victoria, and winner of the 2023 Alternative Therapy Australian Women’s Small Business Champion Award, she brings deep insight into human behaviour, communication, and emotional wellbeing.

Christy helps leaders and teams navigate difficult conversations with empathy, courage, and clarity.

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Phone: +61 405 031 282

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